“Being transformative is rooted in being 1 – 2% better each week. Every choice has an associated opportunity cost. If you do not know the opportunity cost you should not make that choice because your time could perhaps be better invested elsewhere”.
“There is always a story behind people’s reactions based on values, attitudes, personality, historical experiences. When these can be drawn out, listened to and understood by others, knowledge is gained, skills are improved for the future, people heal and potentially volatile situations become more peaceful.”